Abandoned booking automations, SMS alerts & global job view
This quarter’s updates are designed to make day-to-day operations smoother. You can now recover lost bookings automatically with built-in abandoned booking follow-ups, keep tenants instantly informed through expanded Twilio SMS notifications, stay organised with a business-wide Jobs view, take more control of manual move-in pricing, and simplify billing with the ability to generate next month’s invoice in draft form.
As always, these updates will be rolling out over the upcoming weeks depending on location.
Key highlights
- Convert more abandoned bookings into sales
- Stay organized with a business-wide Jobs view
- Twilio Add-on: Reach tenants instantly with more SMS alerts
- Take more control of Unit pricing for manual move-ins
- Simplify billing by generating next month’s invoice
Convert more leads with automated abandoned booking follow-ups
When a customer starts but doesn’t complete an online booking, Storeganise will now:
- Automatically send them a reminder email to complete their booking; and
- Alert your ops team so they can follow up directly.
Benefits for operators
- Capture missed revenue
- Automate follow-ups with no extra work
- Never let warm leads slip away
How it works
This is enabled by default. Preview or customise the email templates under Main settings > Emails.
Learn more about abandoned bookings
Manage and view all jobs in one place
You can now see all Jobs across sites, including user-specific tasks, on a single top-level /admin/jobs page. The job list is standardised, with an optional site display, so you can quickly review, edit, and act without switching between sites.
Benefits for operators
- Get a complete, company-wide overview of jobs
- Easily track user-specific tasks
- Save time and reduce confusion
Learn more about managing jobs
.png?updatedAt=1755429678207)
Send tenants more SMS alerts from Storeganise
The Twilio Add-on now supports SMS notifications for 10+ events, covering much more than booking confirmations. Events include payments, move-outs, invoice reminders, rent changes, waitlist updates, and more.
Benefits for operators
- Reduce missed payments and late fees
- Keep tenants informed in real time
- Centralise all customer comms within Storeganise
How it works
Enable Twilio in Main settings > Add-ons > Twilio and choose which events should trigger SMS notifications.
Learn more about the Twilio Add-on
Take control of Unit pricing for manual move-ins
When moving in a tenant manually from the Management Portal, you can now choose from:
- Unit type dynamic price (if applicable)
- Unit type default price
- Unit default price
- Custom price
The same options are available when editing rental pricing after move-in.
Benefits for operators
- Optimize revenue
- Stay aligned with pricing logic
- Make informed choices on the spot
Learn more about unit pricing for move-ins
.png?updatedAt=1755430639853)
Instantly create next month’s invoice
From the Unit > Invoices list, you can now click Create next invoice. The system generates the upcoming period’s invoice in Draft mode, so a manager can review and edit before charging.
Benefits for operators
- Prepare invoices ahead of time
- Reduce confusion around prepayment workflows
- Give managers full control before invoices are sent
Important: Draft invoices are not charged automatically. A manager must process the charge manually.
.png?updatedAt=1755430884081)
Other updates
We’ve also rolled out several smaller—but mighty—improvements to make your workflows faster, cleaner, and more reliable:
- Automatic Xero credit note reconciliation: Credit notes are now automatically matched to their original invoice, keeping your books clean with less manual work.
- Minimum late fee amount: If you charge late fees as a percentage of the unpaid amount, you can now set a minimum late fee too.
- Order signup just got smoother with a new “Forgot password?” option during checkout, making it easier for tenants to complete their booking.
- Custom fields with multiple options: Text/string custom fields now allow you to save multiple values.
- Improved UI for Management Portal lists: We have improved the design of important lists such as unit, invoice and job lists giving you a better overview of your business.
- Webhooks now send failure alerts with direct links, so your team can troubleshoot and fix issues in seconds instead of hunting for the problem.
- New webhook events added: invoice.updated; invoice.state.updated; invoice.payments.updated; job.invoice_reminder.sent; job.unitRental_updatePrice.notified; job.unitRental_updatePrice.completed.
Plus the usual performance optimizations, UI polish, and behind-the-scenes magic to keep Storeganise running better than ever.
Got questions or ideas for future integrations? Chat with us in-app or drop us a line — we’re here 24/5.
— The Storeganise Team