Uniti AI now integrates with Storeganise for instant, accurate answers

Sales and support agents that know your availability, your pricing, and your tenants.

Storeganise now integrates with Uniti AI, so your AI agent can answer prospects and tenants with real account data pulled straight from Storeganise: availability, pricing, unit details, and balances, across phone, email, SMS, and web chat. It's one of a growing number of practical AI features across Storeganise, distinct from the hype around AI in self storage.

The staff bottleneck

A prospect calls after hours asking what's available this week. A tenant emails to check their balance before a card expires. Without someone at a desk to answer, both wait, and both might look elsewhere. Response time is proven to make an outsized difference to conversion in self storage specifically, according to industry research on lead response times. For lean teams and unmanned or semi-staffed sites, that gap between "someone reached out" and "someone replied" is where leads and goodwill quietly slip away.

What the Uniti AI Add-on does

 
• Live availability and pricing: The agent answers "what do you have available?" using your actual unit types, sizes, and prices, across every site.
 
• Automatic customer matching: Prospects and tenants are matched by the phone number or email they contact you from, so the agent knows who it's talking to.
 
• Account and balance lookups: Tenants get instant answers on their unit, site, balance, and whether they're past due.
 
• Human escalation, built in: When a conversation needs a person, Uniti hands it off in real time.

For operators

Faster responses mean fewer lost leads, and tenants can self-serve routine account questions instead of tying up staff time. The Add-on is read-only, so your Storeganise records stay exactly as they are.

For customers

Prospects and tenants get accurate, instant answers around the clock, whether they call, email, text, or use web chat, the same always-on principle behind Storeganise's AI Booking Assistant on the booking side.

Built on Storeganise's open API, the Uniti AI Add-on joins 30+ integrations that turn Storeganise into the operating system for your storage business.

Setting it up

 
1. Contact support@storeganise.com to have Uniti AI installed on your account. This is a business-level install, so one setup covers every site.
 
2. Enter your Uniti Copilot ID, provided by your Uniti onboarding contact, in the Add-on's settings and save.
 
3. Click Enable, and your Uniti agent starts answering with live Storeganise data.

FAQ

Does this work across all of my sites?

Yes. It's a single business-level install that applies to every site on your account automatically, nothing to configure per facility.

What happens if a prospect isn't in Storeganise yet?

The agent handles the conversation as a new inquiry and answers availability and pricing questions as normal.

Can Uniti AI change my Storeganise records?

No. The integration is read-only, so Uniti reads account data but never writes back.

What if Storeganise is briefly unreachable?

The agent keeps serving customers and simply answers without live account context for that moment, rather than failing the conversation.

The Uniti AI Add-on is installed by request. Contact support@storeganise.com to enable it, or book a demo to see it in action.

Questions? Our support team is here to help.