How The Space Program finally found a software that fit
A story of smart migration, seamless onboarding, and modernising operations after years of searching
After more than two decades in the self-storage industry, The Space Program had grown into a successful, multi-site operator—but they were still struggling with one key issue: software.
They needed a system that worked with their business, not around it. One that could support container-based storage, integrate with their accounting setup (Xledger), and scale as they grew. For years, they tried to make do with systems that never quite fit—until they found one that did.
The turning point
What stood out wasn’t just the functionality—it was the experience.
From the very first conversation, the onboarding process felt different. Support was fast, clear, and personal. Every question was answered promptly, and every challenge was met with a can-do mindset. When needed, the right people were connected—whether it was ops or accounting—to make sure decisions were quick and accurate.
They’re very prompt and patient with complex queries. Having direct contact between teams made everything smoother.
– Ricky, MD, The Space Program
This wasn’t just a software rollout—it felt like a partnership. Both companies shared similar values as family-run businesses, and that mutual understanding made collaboration effortless.
Built around flexibility
One of the biggest hurdles was integrating essential tools like Xledger and Pipedrive—not something most systems could handle out of the box. But with the help of an open API, The Space Program were able to build the workflows they needed without compromise.
And when it came to unique needs like handling one-off sales and manual invoicing for specific services, creative workarounds were developed collaboratively—always with the goal of making daily operations simpler, not more complicated.
What changed?
With a phased rollout starting at their new Tewkesbury site, the shift was immediate:
✅ Hours saved every week by reducing manual admin
✅ Fewer customer queries thanks to improved online access and automation
✅ Greater visibility into site performance and easier data reporting
✅ Happier team members who finally had a system that just made sense
It’s seamless and intuitive. I don’t spend time figuring things out anymore—it just works.
– Crystal, Mission Controller, The Space Program
And customers noticed, too:
Flawless from start to finish. Amazing customer service and a super easy process.
– Google Review
The outcome
After years of searching, The Space Program finally found a system that matched how they work—and a partner who understood why that mattered.
This wasn’t just a tech upgrade. It was a complete mindset shift: from workaround to workflow, from compromise to confidence. And with future integrations planned, like a native Pipedrive connection, the journey toward a fully connected tech stack is only just beginning.